Information for you who participate in our research

The surveys carried out by Eezy Flow are almost without exception commissioned by our customers. As an impartial and independent actor, we ensure that the privacy of those participating in our research remains protected and that all information provided is treated confidentially and responsibly.

For most surveys, it is necessary to process personal data, for example, to send invitations or to target responses. In these cases, the research client acts as a data controller in accordance with data protection regulations, and Eezy Flow acts as the processor of personal data in accordance with the client’s instructions. All processing of personal data takes place within the EU, in accordance with the requirements of the EU General Data Protection Regulation (GDPR) and data protection legislation.

Which of my data is processed and how is it stored

If you received an answer link from Eezy Flow, for example by email or text message, the person who ordered the survey has provided your name and contact information to Eezy Flow for the implementation of the study. The link can also include background information about your position in your organization, so that the results of the study can be viewed in appropriate groups.

During data collection, we monitor the accumulation of responses and may send reminder messages to those who have not yet responded.

The Cixtra research system guarantees the anonymity of respondents: only results based on groups that exceed at least the minimum response threshold indicated on the questionnaire (usually five respondents) are included in the reporting. This ensures that an individual respondent cannot be identified at any stage of the reporting or processing of the results.

The research data is stored securely in Eezy Flow’s Cixtra system for as long as agreed with the customer. The data is deleted or anonymised when it is no longer needed for the implementation or reporting of the study.

If you have been granted access to the results in the Cixtra reporting system, your name, email address and user rights information will be stored in the system. This information is only stored for as long as the viewing right is valid.

What the research data is used for

The personal data of the studies is processed only for the purpose of carrying out the data collection and analysis of the research.

In the case of a survey directed at the personnel of the contracting organisation, the personal data used is part of the client’s own personnel register. Eezy Flow processes this data only for the research purpose specified by the client and only in accordance with the client’s instructions.

In customer surveys, the respondent register can consist of the subscriber’s customer or marketing register, and its processing is always based on the EU’s General Data Protection Regulation (GDPR).

In the Cixtra system, the results are always reported in such a way that individual respondents cannot be identified.

For statistical purposes, Eezy Flow can compile summaries and reference data from different studies (e.g. Eezy Flow). PeoplePower norms), but this data is aggregated and anonymized so that no individual respondent or organization can be identified.

If the research is aimed at the personnel of the client organisation, Eezy Flow will never disclose the so-called raw data to the client. Representatives of the client organization can only see the results through the reporting views of the Cixtra system. In rare exceptional cases, raw data can only be disclosed if the respondents have been clearly informed about it in advance in the questionnaire.

If raffles or other benefits are awarded in connection with the research, the participants will always be asked separately for permission to use personal data for the purpose in question. Even then, only the necessary information is provided to the subscriber, not individual answers.

Eezy Flow will never disclose personal data related to surveys for direct marketing purposes.

How data security and confidentiality are ensured

The operating models of Eezy Flow and Cixtra meet high data protection and information security requirements. All processing of personal data takes place within the EU and in systems where the integrity, confidentiality and traceability of the data are ensured by technical and organisational safeguards.

Eezy Flow handles confidentially all information that the customer or the respondents participating in the survey provide for the implementation of the research project. The results are always reported to the client in a format where individual respondents cannot be identified.

The Cixtra system is built in such a way that the anonymity of an individual respondent is maintained throughout the research process – both in data collection, analysis and reporting.